AILFN Members’ Quality Assurance Program includes:

  • Rigorous screening before inviting members to join the association
  • Continuous monitoring for quality of service
  •  Annual re-certification to ensure member networks maintain practice capabilities and client satisfaction, and adhere to AIFLN policies

AILFN Members adhere to specific client service standards for engagement, communication, reporting, documentation and billing, including:

  • Acknowledgment of client communications within 24 hours
  • Preliminary estimate of fees and basis for rate
  • Providing a range for disbursement charges and currency for payment
  • Issuing a standard letter of engagement
  • Agreement on client’s requirements for status reporting
  • Submitting billing statements for work performed, according to client’s requirements
  • Offering an English-speaking administrator and voicemail or messaging service in English
  • Documentation using Microsoft Word